B2L Services Private Limited Terms and Conditions
Welcome to b2llabs.com (the “Website”). These Terms and Conditions (“Terms”) govern your use of the Website, and the services offered by B2L Services Private Limited (“B2L Services Private Limited“, “we”, “us”, or “our”). By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use the Website.
1. Services
B2L Services Private Limited provides genetic testing services and related information on the Website. These services may include, but are not limited to:
- Genetic risk assessments
- Lifestyle and wellness recommendations
- Pharmacogenomics testing
We offer these services only in India.
2. Disclaimer
- Genetic Risk Assessments: The genetic risk profiles provided by B2L Services Private Limited are not diagnostic in nature and should not be used as one. A “high risk” result for a certain condition does not necessarily mean that you will develop that condition. Environmental and lifestyle factors can significantly influence the outcome of many conditions.
- Medical Advice: The information provided on the Website is not a substitute for professional medical advice, diagnosis, or treatment. Always consult with a qualified healthcare professional before making any decisions about your health.
3. User Information
3.1 Information Collected:
We collect various types of information from users depending on their interaction with the Website:
- Website Visitors: We may collect demographic information, IP address, and user behaviour on the Website.
- Newsletter Subscribers: We collect name and email address for newsletter subscriptions.
- Registered Customers: We collect name, email, mobile number, and billing and shipping address. This information is securely stored in our Customer Relationship Management (CRM) system.
- Genetic Testing Customers: Customers who purchase genetic testing services provide health history through an offline/online questionnaire. Once the genetic test is done, their data is analysed, and reports are sent. This information is stored in our secure Laboratory Information Management System (LIMS).
3.2 Information Use:
We use the information we collect for the following purposes:
- Assisting Users: To help users with their use of our products and services.
- Product Features: To assess the usefulness of product features and request feedback from users.
- Product Information: To send users information about other B2L Services Private Limited products and services.
- Contact Information: We do not share contact information with third-party mailing lists.
3.3 Health and Genetic Information:
- Report Generation: Your health and genetic information is confidential. We ensure all information is stored securely in our LIMS. Genetic information is primarily used to assess your genetic predisposition and report it to you. Your health history is not used in this genetic predisposition report.
- Action Plans: Following genetic counselling, we may create an action plan based on your health history and genetic information to achieve your health goals.
- De-identification: Before your sample enters our lab, it receives a unique ID to ensure your personal information is not accessible to everyone. Only authorized personnel have access to this information.
- Research Use: With your consent, we may use de-identified genetic and health information for further research. During sample collection, we provide a consent form for this purpose.
3.4 Information Disclosure:
We do not share user information with unaffiliated third parties except:
- As Required by Law: When required by law to provide you or your organization with the ability to use the product or comply with legal requirements.
- Channel Partners/Healthcare Providers: If your sample comes from a channel partner or healthcare provider, they may have access to your reports and other information. Bring To Life Labs is not responsible for any privacy violations in such cases.
- Business Transactions: In the event of a business unit, product line, or asset sale, customer information may be transferred as part of the transaction.
4. Links to Other Sites
The Website may contain links to partner sites that are not under B2L Services Private Limited’s control. These Terms apply only to the B2L Services Private Limited Website and services. We are not responsible for the content or privacy practices of linked websites.
5. Changes to Terms and Conditions
B2L Services Private Limited reserves the right to update these Terms at any time. We will post any changes on this page. You are encouraged to review these Terms periodically to stay informed. Your continued use of the Website constitutes your acceptance of the revised Terms.
6. Cancellation and Refund Policy
- A Rs 1000 fee is deducted per product if the refund request is made before your sample is received in our lab.
- Refunds will be processed after receiving the kit.
- Orders are non-refundable once you are notified that your sample has been received.
- Samples must be sent within 1 month of receiving the kits for processing.
7. Genetic Raw Data
B2L Services Private Limited does not share genetic raw data for preventive genomics and ancestry products.
8. Shipping
8.1 Customers in India:
- Upon ordering a test, we will deliver the kit to the registered address.
- Buccal swab collection can be done from the privacy of your home.
- After collecting your sample, please notify us by email or phone, and our courier partner will pick it up from your doorstep, with some exceptions to remote locations.
9. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of India.
10. Entire Agreement
These Terms constitute the entire agreement between you and B2L Services Private Limited regarding your use of the Website and the services offered. They supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.
11. Contact Information
If you have any questions or concerns about these Terms or the Website, please contact us at:
- Company Name: B2L Services Private Limited
- Email: info@b2llabs.com
By using the Website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.