B2L Services Private Limited Privacy Policy
Effective Date: 01.09.2024
B2L Services Private Limited (“B2L Services Private Limited“, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and store your information when you use our website, b2llabs.com (the “Website”) and the services we offer (the “Services”).
1. Information We Collect
We collect various types of information from users depending on their interaction with the Website:
- Website Visitors: We may collect demographic information, IP address, and user behaviour on the Website through analytics tools.
- Newsletter Subscribers: We collect name and email address for newsletter subscriptions.
- Registered Customers: We collect name, email, mobile number, and billing and shipping address. This information is securely stored in our Customer Relationship Management (CRM) system.
- Genetic Testing Customers: Customers who purchase genetic testing services provide health history through an offline/online questionnaire. Once the genetic test is done, their data is analysed, and reports are sent. This information is stored in our secure Laboratory Information Management System (LIMS).
2. Use of Information
We use the information we collect for the following purposes:
- To provide and improve the Website and Services: We use your information to operate and maintain the Website, deliver the Services you request, personalize your experience, and develop new features and functionalities.
- To communicate with you: We may use your information to send you important information about the Website, Services, and other administrative updates. We may also use your information to respond to your inquiries and requests.
- To send you marketing communications: We may use your information to send you marketing communications about Bring to Life Labs products and services, but only if you have consented to receive such communications. You can opt out of receiving marketing communications at any time.
- For research purposes: We may use de-identified genetic and health information for research purposes, but only with your consent. During sample collection, we provide a consent form for this purpose.
3. Cookies and Tracking Technologies
We may use cookies and other tracking technologies to collect information about your browsing activity on the Website. Cookies are small files that are placed on your device when you visit a website. They store information about your preferences and browsing habits. You can choose to disable cookies in your browser settings. However, this may limit your ability to use certain features of the Website.
4. Disclosure of Information
We will not share your personal information with third parties except in the following circumstances:
- With your consent: We will share your personal information with third parties when you have given us your consent to do so.
- To service providers: We may share your personal information with third-party service providers who help us operate the Website and provide the Services. These service providers are bound by contractual obligations to keep your information confidential and secure.
- As required by law: We may disclose your personal information if we are required to do so by law or in the good faith belief that such disclosure is necessary to comply with a court order, subpoena, or other legal process.
- Business transfers: If Bring to Life Labs undergoes a business transaction, such as a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. We will provide you with notice before your information is transferred and becomes subject to a different privacy policy.
5. De-identification of Data
Before your sample enters our lab, it receives a unique ID to ensure your personal information is not accessible to everyone. Only authorized personnel have access to this information.
6. Security
We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure. We cannot guarantee the security of your information.
7. Your Choices
You have choices regarding your personal information:
- Access and Correction: You have the right to access and correct your personal information. You can request a copy of your personal information or request that we correct inaccurate information by contacting us at info@b2llabs.com.
- Opting Out of Marketing Communications: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in the communications we send you.
- Data Retention: We will retain your personal information for as long as necessary to provide you with the Services and to comply with our legal obligations.
8. Children’s Privacy
The Website and Services are not directed to children under the age of 18. We do not knowingly collect personal information from children under the age of 18. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us at info@b2llabs.com. We will take steps to remove the information from our systems.
9. Links to Other Websites
The Website may contain links to other websites that are not operated by B2L Services Private Limited. We are not responsible for the privacy practices of other websites. We encourage you to review the privacy policies of other websites before you provide them with your personal information.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on the Website. You are encouraged to review the Privacy Policy periodically to stay informed of updates.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
- Company Name: B2L Services Private Limited
- Email: info@b2llabs.com
12. Governing Law and Jurisdiction
This Privacy Policy is governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of India.
13. Entire Agreement
This Privacy Policy constitutes the entire agreement between you and B2L Services Private Limited regarding your privacy and the collection, use, disclosure, and storage of your personal information when you use the Website and the Services. It supersedes all prior or contemporaneous communications, representations, or agreements, whether oral or written.
14. Updates to this Privacy Policy
B2L Services Private Limited reserves the right to update this Privacy Policy at any time. We will post any changes on the Website. You are encouraged to review the Privacy Policy periodically to stay informed of updates. Your continued use of the Website and Services after the effective date of any updated Privacy Policy constitutes your acceptance of such changes.
By using the Website and Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.